TOYKE / DROP 001
SHIPPING & RETURNS
The details, before the drop.
PRE-LAUNCH The store is a preview. No orders are shipped and checkout delivery options are examples.
01 / DELIVERY
FROM US.
TO YOU.
DESTINATIONS
Final delivery countries will be published before the store opens. Countries shown in the demo checkout are examples, not confirmed shipping coverage.
DELIVERY TIMES & COSTS
Dispatch times, carrier services and delivery charges are still being confirmed. The live checkout will display the applicable options and total cost before an order is placed.
TRACKING
Tracking information and dispatch notifications will become available with real order fulfilment. The current preview does not send shipping emails.
02 / RETURNS
LET’S GET
IT RIGHT.
CHANGING YOUR MIND
For most online purchases from a professional seller in the EU, consumers have 14 days from delivery to notify the seller that they wish to withdraw. Exceptions can apply. Any additional TOYKE return period is still to be confirmed.
FAULTY ITEMS
EU consumer rules provide a minimum two-year legal guarantee for faulty goods or goods that do not match their description. A store’s voluntary return policy does not replace statutory rights.
HOW RETURNS WILL WORK
The return address, contact channel, return-cost rules and refund process will be published before sales open. Do not send items to an unconfirmed address.
CONTACT & SUPPORTGeneral EU information: Your Europe — returns. Final store terms must reflect the seller’s country and actual operations.